FFIEC Releases Proposed Guidance on Social Media

The Federal Financial Institutions Examination Council (FFIEC) released proposed guidance Tuesday on the applicability of consumer protection and compliance laws, regulations, and policies to activities conducted via social media by banks, savings associations and credit unions, as well as nonbank entities supervised by the Consumer Financial Protection Bureau (CFPB) and state regulators.

The guidance, issued in response to requests for direction in this area from various industry and consumer interests, is intended to help financial institutions understand potential consumer compliance, legal, reputation and operational risks associated with the use of social media, along with expectations for managing those risks. Although the guidance does not impose additional obligations on financial institutions, the FFIEC expects financial institutions to take steps to manage potential risks associated with social media, as they would with any new process or product channel.

The FFIEC invites comments on any aspect of the proposed guidance and is specifically seeking comments on the following questions:

  1. Are there other types of social media, or ways in which financial institutions are using social media, that are not included in the proposed guidance but that should be included?
  2. Are there other consumer protection laws, regulations, policies or concerns that may be implicated by financial institutions’ use of social media that are not discussed in the proposed guidance but that should be discussed?
  3. Are there any technological or other impediments to financial institutions’ compliance with applicable laws, regulations, and policies when using social media of which the Agencies should be aware?

The proposed guidance can be found here. Comments must be received 60 days from publication in the Federal Register.

The Northwest Credit Union Association (NWCUA) will be providing a more detailed analysis of the proposed guidelines in an upcoming Regulatory Bulletin.


Questions? Contact the Compliance Hotline: 1.800.546.4465, compliance@nwcua.org.

Posted in Advocacy News, Compliance News, Federal.