Chief Service Delivery Officer

Northwest Community Credit Union puts our member’s experience first and foremost, through each interaction. Frontline services, user-centered technology, and staffing are dedicated to providing each member with the care and attention that they need.  We want you to be a part of this eXperience with us!

We are currently seeking an executive level Chief Service Delivery Officer at our Support Center in Springfield, Oregon. The Chief Service Delivery Officer manages the sales, operations, and member service functions of a large retail credit union branch network; analyzes member data to maximize cross-selling, creating efficiencies bringing costs into alignment with peer group; establishes and monitors branch operating standards to protect the Credit Union from unnecessary losses and risk; coaches a team to provide quality member services that enhances our membership experiences and growth.

The level of this position requires knowledge, skills and abilities relating to successful management of retail financial service operations and marketing, as well as the ability to develop the retail team into a high performing, sales and service organization.

MBA from an accredited university and ten years of experience in the retail and/or banking management environment preferred; or equivalent combination of education and experience to meet the necessary knowledge, skills and abilities. Previous financial institution experience required; experience managing multiple branch locations preferred.  

We would love to have you join our team!  To apply, please visit our website at for more information.

Posted in Around the NW, Business Solutions, Community Impact, Industry Insight, Strategic Link.