Collections & Administrative Support Specialist

Job Title: Collections & Administrative Support Specialist
Reports to
: Loss Mitigation Supervisor
:Full Time
Salary Range
Job Objectives
: Performs loan collections and other administrative duties as assigned.

Under the general direction and Supervision of Loss Mitigation

Job Functions:

  • Initiates and receives inbound calls to members that are less than 60 days past due.
  • Receives inbound calls from members that are 1-60 days past due.
  • Recommend work out plans to resolve future delinquencies.
  • Assigns charged off loans to 3rd party collection agency, when applicable.
  • Assigns repossessions to outside vendor via on-line website.
  • Updates system notes from repossession vendor’s website, to active repossession files tracked in Symitar.
  • Inform Loss Mitigation of potential high risk loans
  • Tracks all early stage delinquent accounts for monthly and quarterly reporting (if needed)
  • Process phone credit card payments
  • Inform Loss Mitigation Supervisor of loans that may qualify for a modification or re-aging.
  • Keeps records of all interaction with member in system of record, and creates appropriate files for the corresponding documents if needed.
  • Processes all incoming bankruptcy correspondence for chapter 7 and 13 filings, including the filing of proofs of claims, and for relief of stay.
  • Updates the bankruptcies 5300 report.
  • Initiates outbound calls on all special finance loans
  • Prepares certified mail for all outgoing collection related letters, makes appropriate copies and creates necessary files.
  • Initiates outbound calls on overdraft share accounts, and prepares corresponding letters to members, prior to charge off, and reporting to CHEX Systems.
  • Make recommendation to initiate repossessions.
  • Initiate work out plans and loan modifications when applicable.
  • Perform various administrative functions including mailing NSF, loan coupon, and CD renewal notices; process fraud disputes and change of address return mail.
  • Process plastic card disputes and perform IRA administrative functions.

Education and Skills required:

  • High school diploma required.
  • Must be able to communicate effectively and should possess good reading, writing, and math abilities.
  • Must be able to operate standard office equipment and be competent in the operation of a computer terminal and software required to perform job duties.
  • Must be able to work accurately with minimal supervision.
  • Must be able to manage multiple tasks concurrently.
  • Identify risks in association with long term payment arrangements

Experience Required:

  • 6-12 months work experience in a credit union or other financial institution is required.
  • Knowledge of FDCPA & FRCA
  • Thorough knowledge of laws and regulations governing deposit services is required.
  • Negotiation skills
  • knowledge of skip tracing and locating skips
  • knowledge of Bankruptcy laws Chapter 13 & 7
  • Well versed in office equipment, copy, fax, PFD, imaging, filing, Microsoft office outlook.

Working Conditions:

Employment at Oregon Employees Federal Credit Union requires standing, walking, sitting, lifting, carrying, bending, kneeling, reaching above and below shoulder level, and continuous use of hands in repetitive tasks such as typing or data entry.

Employees are also required to be able to speak in person and on the telephone, must have adequate hearing ability, and the ability to see clearly.

Employees are required to interact with others, meet established deadlines, and utilize problem solving ability and initiative.  Hours of operations may vary based upon business need, and the position may require to work during peak collection hours from 5-8pm Monday through Friday in conjunction with Saturday’s and or Sundays from 8-12:00pm.

Employees of Oregon Employees Federal Credit Union have access to non-public personal information regarding members, as well as proprietary trade secrets of the credit union.  Employees must be able to maintain the confidentiality of such information and are required to use care to avoid inadvertently disclosing non-public information relating to the credit union and its members.

Employees may be exposed to potentially hazardous conditions while employed with Oregon Employees Federal Credit Union.  These potential hazardous conditions may include the possibility of the credit union experiencing a robbery or other workplace violence.

Employees may be required to travel as directed by management pursuant to current policies of the credit union.

Interested applicants should send their resumes to James Clark at

Posted in Advocacy News, NCUA.