Collector 1

Job Title: Collector 1

Reports to: Loss Mitigation

Classification: Full Time

Salary Range: DOE

Job Objectives: Collector 1 provides member support and collects on early stage delinquencies, to stop the potential of further collection activity, and potential loss to the credit union.

Under the General direction and Supervision of Loss Mitigation

Job Functions:

  • Initiates outbound collection calls to members that are 1-60 days past due.
  • Receives inbound calls from members that are 1-60 days past due.
  • Suggests work out plans to members to resolve and stop future delinquencies.
  • Identify the reason for delinquency and suggest resolutions.
  • Inform Loss Mitigation of potential high risk loans
  • Tracks all early stage delinquent accounts for monthly and quarterly reporting (if needed)
  • Utilize the credit unions skip tracing tools to locate skip accounts.
  • Process credit card payments
  • Suggest to Loss Mitigation loans that may qualify for a modification or re-aging.
  • Assists with the preparation of repossession of collateral, prepares repossession certificate and title preparation for assigned agent (s)
  • Keeps records of all interaction with member in system of record, and creates appropriate files for the corresponding documents if needed.
  • Processes all incoming bankruptcy correspondence for chapter 7 and 13 filings, including the filing of proof of claims.
  • Blocks and flags members accounts upon receipt of a bankruptcy notifications, and updates the bankruptcies 5300 report.
  • Informs Loss Mitigation of the intention for reaffirmation of debts
  • When needed initiates outbound welcome calls to new in-direct auto loans.
  • Prepares certified mail for all outgoing collection related letters, makes appropriate copies and creates necessary files.
  • Serves as back up to Loss Mitigation for incoming collection related calls.
  • Initiates outbound calls on overdraft share accounts, and prepares corresponding letters to members, prior to charge off, and reporting to CHEX Systems.
  • Assists loss mitigation in all areas of delinquency if needed
  • Make appropriate recommendations to initiate repossessions on secured loans.
  • Make decisions on the pursuit of legal action and identify assets for small claims
  • When directed complete small claims forms (clerical function only)
  • On occasion file for relief of stay on chapter 7 cases.
  • Handle all Loss Mitigation issues ( in the absence of the Loss Mitigation Manager)
  • On a case by case basis file reaffirmation agreements and upload them to the bankruptcy website.
  • Initiate work out plans and loan modifications when applicable.
  • Assist in Identifying assets prior to charged off loans (secured and unsecured)
  • Use advanced skip tracing tools when appropriate

Education and Skills required:

  • High school diploma required.
  • Must be able to communicate effectively and should possess good reading, writing, and math abilities.
  • Must be able to operate standard office equipment and be competent in the operation of a computer terminal and software required to perform job duties.
  • Must be able to work accurately with minimal supervision.
  • Must be able to manage multiple tasks concurrently.
  • Identify risks in association with long term payment arrangements

Experience Required:

  • 12 months work experience in a credit union or other financial institution is required.
  • Knowledge of FDCPA & FRCA
  • Thorough knowledge of laws and regulations governing deposit services is required.
  • Negotiation skills
  • knowledge of skip tracing and locating skips
  • knowledge of Bankruptcy laws Chapter 13 & 7
  • A minimum 6-12 months of consumer collections experience.
  • knowledge of repossession laws and regulations
  • Loan workout & modifications
  • Knowledge of small claims processing and assignments

Working Conditions:

Employment at Oregon Employees Federal Credit Union requires standing, walking, sitting, lifting, carrying, bending, kneeling, reaching above and below shoulder level, and continuous use of hands in repetitive tasks such as typing or data entry.

Employees are also required to be able to speak in person and on the telephone, must have adequate hearing ability, and the ability to see clearly.

Employees are required to interact with others, meet established deadlines, and utilize problem solving ability and initiative.  Hours of operations may vary based upon business need, and the position may require to work during peak collection hours from 5-8pm Monday through Friday in conjunction with Saturday’s and or Sundays from 8-12:00pm.

Employees of Oregon Employees Federal Credit Union have access to non-public personal information regarding members, as well as proprietary trade secrets of the credit union.  Employees must be able to maintain the confidentiality of such information and are required to use care to avoid inadvertently disclosing non-public information relating to the credit union and its members.

Employees may be exposed to potentially hazardous conditions while employed with Oregon Employees Federal Credit Union.  These potential hazardous conditions may include the possibility of the credit union experiencing a robbery or other workplace violence.

Employees may be required to travel as directed by management pursuant to current policies of the credit union.

Interested applicants should send their resumes to James Clark at

Posted in NCUA.