Call Center Manager

Responsible for developing and managing a new Call Center with a staff of 4 employees, Managing the activities of the Call Center, Ensuring that member service objectives are well supported, Oversees the training of new personnel, Ensures that communications with members are handled timely and professionally, Attends and participates in meetings with management. 

  • Must have a strong understanding of member service principles.
  • Two or more years of related Call Center management experience.
  • Good motivational and leadership skills.
  • Able to organize multiple projects.
  • Solid oral and written communication abilities.
  • Able to use all related software applications.

Responsible for developing and managing a new Call Center with a staff of 4 employees. Managing the activities of the Call Center, ensuring that member service objectives are well supported. Oversees the training of new personnel. Ensures that communications with members are handled timely and professionally. Attends and participates in meetings with management. 

  • Must have a strong understanding of member service principles.
  • Two or more years of related Call Center management experience.
  • Good motivational and leadership skills.
  • Able to organize multiple projects.
  • Solid oral and written communication abilities.
  • Able to use all related software applications.

If you would like to be part of this team please send your resume to;

TAPCO Credit Union

ATTN: AVP Branch Services

6312 19th St W

Tacoma, WA. 98466

Posted in Around the NW, Community Impact, NWCUA.