Operations Assistant Manager

Verity Credit Union is seeking a full time Operations Assistant Manager to help lead our Auburn Branch. The Operations Assistant Manager assists in maintaining the daily operations of the branch, the coaching and development of branch staff, and ensures compliance with Verity’s policies, procedures, security measures, and applicable laws. He/she oversees staff supervision and scheduling, contributes ideas to achieve branch goals, and assists the Operations Manager conducting business in their absence. He/she exercises independent judgment with minimal supervision to resolve issues, satisfy members, and promote Verity’s Core Values.

Position reports to the Branch Operations Manager and supervises 2-4 Member Service Representatives. This is an exempt position. Branch hours are Monday-Thursday 10:00 am – 5:00 pm, Friday 10:00 am- 6:00 pm, and Saturday 10:00 am – 4:00 pm. Ability to travel Verity Headquarters in North Seattle required.

ESSENTIAL JOB FUNCTIONS

Operations

  • Promote credit union services and cross-sell products
  • Ensure compliance of staff to establish account policies and procedures, and security measures
  • Knowledge of proper robbery procedures
  • Complete monthly, quarterly, semi-annual, and annual audits required by Internal Audit
  • In charge of ATM/cash vaults of the branch, and balances/maintains general ledger accounts
  • Keep management informed of branch needs and employee issues and concerns
  • Demonstrated work experience showing progressively responsible duties that demonstrated the ability to exercise independent judgment, employee initiative, program implementation, and leading others towards strategic goals
  • Ability to negotiate and influence employees and members using diplomacy and tact
  • Engage in employee professional development, performance management, training, and employee counseling skills or essential
  • Lending officer duties that include origination, processing, and credit decision making
  • Strong communication, oral and writing, problem solving skills
  • Assume responsibilities of Operations Manager as needed

Human Resources

  • Assist in preparation and delivery of employee performance evaluations
  • Assist in organizing and conducting branch meetings
  • Give employee feedback and coaching/training on continuous service performance issues and provide action plans
  • Enhance staff morale consistent with Verity’s Core Values
  • Ability to effectively and efficiently communicate with diverse membership and staff

Sales

  • Assures the timely review of staff sales tracking sheets
  • Mentor employees to achieve monthly sales goals
  • Assist in education of employees goals, promotions, and strategic objectives
  • Participate in community events relating to Verity

Working Conditions

  • May be required to attend off-hours and off-site meetings
  • May be required to work Saturday hours
  • Traveling will be required for meetings and possible off site training classes

QUALIFICATIONS AND REQUIREMENTS

Education and Experience

  • Minimum of a High School diploma or equivalent
  • Experience in a financial institution
  • Experience in customer service

Knowledge, Skills, and Abilities

  • Strong verbal, written, and interpersonal skills
  • Detail oriented and good organizational skills
  • Ability to perform minor mathematical calculations and collect and analyze data
  • Ability to work independently and as a team member
  • Ability to present a positive and professional image to all employees and members
  • Ability to use a mainframe
  • Ability to organize and prioritize to meet work deadlines
  • Problem-solving skills
  • Knowledge of fundamentals of banking
  • Knowledge of government and Credit Union banking regulations and procedures
  • Ability to use 10 key

PHYSICAL CONSIDERATIONS

Verity is committed to reasonably accommodate the physical aspects of any position. The following is a list of physical considerations that are normally encountered in this job:

  • Ability to sit and stand for long periods of time
  • Physical effort may be required to lift supplies or office equipment
  • Ability to work on computers for long periods of time in an office environment
  • Ability to visually recognize and verify funds for endorsements and negotiability

Please submit resume and online application for consideration by visiting our careers page (https://www.veritycu.com/About-Us/Careers/Current-Openings)

Verity Credit Union is an Equal Opportunity Employer who values diversity.

The employment relationship may be terminated by the Credit Union or the employee at any time, without notice or cause. This agreement is called Employment at Will.

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