NCUA Outlines Simple Process for Escalating Examination Issues

National Credit Union Administration (NCUA) Region V Director Liz Whitehead addressed participants at the Northwest Credit Union Association’s June 21 Leadership Symposium in Portland, Ore., and stressed the importance of open and frank dialogue between credit unions and examiners.

Whitehead made specific reference to an article from the May NCUA Report authored by NCUA Chairman Debbie Matz in which Matz summarized the six levels of the NCUA appeals process:

  1. Examiner. The first step is to approach your examiner. Taking this step can be effective when there is disagreement over the facts, conclusions, and tone of an exam report.
  2. Supervisory Examiner. After speaking to your examiner, you may contact his or her supervisory examiner, who will evaluate the facts and review the analysis.
  3. Regional Office. You may also send a letter to your NCUA regional office. Analysts will weigh the facts, and the regional director will issue a decision in writing.
  4. Office of General Counsel. If you have a legal issue regarding your exam, you may write to the Office of General Counsel at OGCmail@ncua.gov at any time.
  5. Office of Examination and Insurance. If you have a question about a safety and soundness matter, you may write to the Office of Examination and Insurance at E&Imail@ncua.gov at any time.
  6. Supervisory Review Committee. The most definitive, but least used, step in the appeals process is to contact NCUA’s Supervisory Review Committee by mailing or delivering your appeal to: Chairman, Supervisory Review Committee, NCUA, 1775 Duke Street, Alexandria, VA 22314-3428. The Supervisory Review Committee is comprised of three senior NCUA executives, who are unrelated to the exam program. This committee reconsiders and makes recommendations on a variety of issues, including CAMEL codes 3 through 5 and Allowance for Loan and Lease Loss funding determinations.

Reporting Unprofessional Behavior: If you feel an examiner has behaved inappropriately, you should immediately call the Office of the Inspector General at 800-778-4806.

No Retaliation: To protect credit unions from reprisals, NCUA has a zero-tolerance retaliation policy. Examiners may not take action against a credit union for using any formal or informal appeal channel.

The NWCUA Regulatory Advocacy team works with state and federal regulators to help reduce the regulatory burden on credit unions and protect the credit union movement. The Association encourages members to participate in the regulatory process. If you have any questions on these or any regulatory issues, please contact Senior Vice President and General Counsel Stacy Augustine at 206.340.4816.

Posted in Events, NCUA, NWCUA.