Contact Center Team Leader

A Contact Center Team Leader position requires that you set the example of what outstanding service, to both employees and members, looks like. You will supervise a staff of Call Center representatives providing coaching and developing them to support WSECU’s Brand Promise of making members lives easier.

Candidates need to have at least 2 years of financial institution experience. You will need to have strong written and verbal skills allowing you to communicate in multiple fashions to best educate your staff.  You are responsible for the real time response to the voice of the member through telephone channels and to make strategic decisions accordingly. 

If you believe you have the ability, the skills necessary for this position, and that you have a passion for delivering top-notch service, then the Contact Center Team Leader position may be the career for you. This non-exempt position offers a monthly salary of $3,288 to $4,508 (DOQ) plus an excellent benefits package.

This position is open until filled.

HOURS: 

Monday – Friday, 7:00 a.m. – 7:00 p.m. and Saturday 9:00 a.m. – 2:00 p.m. Scheduling flexibility necessary to meet service needs. 

EDUCATION/EXPERIENCE/CERTIFICATION:

Required – This position requires two years college or substitute one year call center experience for college; minimum one year customer service and/or call center experience; minimum one year leadership or supervisory experience;

Preferred – Call Center experience; workforce management; software experience and previous leadership experience in a diverse/fast paced environment

KNOWLEDGESKILLSABILITIES:

Required – The ability to analyze information and form recommendations; effective listening skills; ability to communicate with tact, diplomacy and professionalism; strong interpersonal skills; ability to think like the member with a passion for delivering top-notch service.  Preferred – Communications training and sales and customer service training.

APPLICATION PROCESS:

Interested applicants should apply online at www.wsecu.org.

WSECU is proud to be an Equal Opportunity/Affirmative Action Employer

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