April 9, 2012
TAPCO Credit Union, the oldest credit union in Pierce County is seeking an experienced Trainer.
TAPCO has over $250M in assets and four branches located in Pierce County.
Responsibilities include conducting training of staff. The scope of training addresses varying
learning styles and includes, but it not limited to, processes, procedures, regulations,
transaction software and consultative service skills delivered via classroom, online and on-the-job
Oversees and co-ordinates the use of external trainers.
Support the Credit Union’s mission, vision and strategic plan through the development and delivery of
educational materials and training of staff. Assess the needs and identify solutions to ensure that staff
has the knowledge to support the achievement of the Credit Union’s long term and annual performance goals.
Coordinates with key stakeholders to ensure curriculum and content are current and relevant to support
the job skills and service delivery. Support the coordination and delivery of education to the Board of Directors and Supervisory Committee.
Create and implementation of a training calendar.
Implements and coordinates new employee orientation activities and curriculum in conjunction with
Human Resources and employee supervisors.
Required knowledge: three years minimum financial operations experience required. Previous training
Experience and technical training experience preferred. Experienced user of training equipment such
as DVD player, video projection systems, etc. Microsoft Windows platform. XP2 knowledge preferred.
Education: High school diploma, GED or equivalent experience required. Trainer Certification or
Bachelors of Arts in Education (BAE) preferred.
We offer a competitive salary and benefit package, DOE. If interested please mail resume to TAPCO
Credit Union, P O BOX 64369, Tacoma, WA 98464. Attn: HR
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