Human Resources Manager

Northwest Community Credit Union has served diverse Oregon regions since 1949. The credit union has a complete range of consumer and business banking services with roughly 70,000 members. We have 16 branch offices with almost $700 million in member-owned assets and are based out of the Eugene/Springfield area.

Northwest Community Credit Union has an opening for a Human Resources Manager at our Gateway Headquarters in Springfield. This position is responsible to manage the overall human resources function for the credit union to meet the strategic plan objectives. We offer competitive salary and benefit programs.

Qualified candidates will have outstanding communication, coaching and facilitation skills and have performed successfully in a human resources management position for a minimum of five years. A Bachelor’s degree or equivalent work related experience is required. SPHR preferred.

If you are interested in applying for this position, submit a cover letter, resume and salary requirements to

Position Description

Title: Human Resources Manager
FLSA Classification: Exempt Executive
Reports To: Chief Administrative Officer
Supervises: Human Resources and Training Staff

Position Primary Purpose: To manage the overall human resources and service training functions and activities to meet the strategic plan objectives. Lead teams to deliver quality service to internal customers.

Essential Functions:

Develop, administer and communicate human resources policies, procedures and practices in accordance with credit union objectives and federal and state law and regulations. Promote positive employee relations through communication and interpretation of these policies, procedures and practices. Responsible for department internal controls.

Manage all employment practices including employment branding, recruitment, interviewing, hiring, onboarding and career development. Develop and maintain a salary administration program which includes incentives, bonuses and variable pay. Create and administer a benefit program that enhances total compensation and is valued by employees.

Oversee the service training function to meet the needs of the organization and to develop competencies needed for future operations.

Interview, select, train, evaluate, supervise, schedule, coach, develop and discipline employees, using appropriate interpersonal leadership skills. Ensure department employees are providing responsive and professional service.

Create plans to attract and retain productive employees.

Complete employee performance appraisals in a timely manner.

Assist and advise leadership team with employee relations issues and provide training on human resources law and regulation.

Analyze and measure data to prepare and communicate human resources information to the leadership team. Produce and manage annual department budget. Manage third party relationships, negotiate contracts and lead projects to support all areas of responsibility.

Works with the management team to establish, implement, and evaluate short and long range goals, objectives, and priorities for credit union human resources functions.

Conducts annual climate surveys to assist management in achieving a high level of employee satisfaction.

Continually reviews journals, articles, publications, and other materials to review legal changes and decisions, and the current state-of-the-art matters in human resources.

Plans employee events as needed.

Successfully complete required compliance training annually.

Non-Essential Functions:

Perform additional duties as assigned and work in other departments and branches as required.

Position Qualifications

Previous Experience: Performed successfully in a human resources management position for a minimum of five years.
Education: Bachelor’s degree or equivalent work related experience required. SPHR preferred.

Demonstrated Abilities:

Strong written and verbal communication skills.

Exercise good judgment and interpersonal skills.

Lead and implement projects and programs.

Must present a professional, businesslike manner and appearance.

Working knowledge of all state and federal human resource related law and regulations.

Proven track record of successful employee relations background.

Recruiting, interviewing, hiring and training experience at levels of an organization.

Interact positively and work cooperatively with all employees within an organization.

Project management and negotiation skills.

Ability to organize projects and prioritize workflow and complete multiple tasks accurately.

Ability to maintain confidentiality and conduct investigations.

Coaching, counseling and facilitation skills.

High level of MS Office skills.

Ability to evaluate and enhance systems to provide maximum efficiency.

Act as public relations agent on behalf of an organization.

Plan, recommend and work within a department budget.

Working Conditions:


Sitting for extended periods of time when performing duties. Lifting and carrying up to 10 pounds. Occasional bending and/or reaching for supplies on ground level. Continuous use of hands in repetitive tasks such as simple grasping, twisting/turning of wrists. Finger dexterity to perform various clerical duties such as typing, writing and maintaining files. Continuous speaking and hearing for interaction with staff and vendors. Continuous clarity of vision at 20 inches or less for normal processing of work.


Continuous alertness, precision, and concentration to ensure accuracy of work. Frequent performance of basic numeric calculations, as well as writing, reading, comparing and analyzing. Frequent use of judgment, reasoning and patience in executing multiple projects concurrently and in counseling employees. Continuous problem solving. Continuous initiative in performing duties with little or no direct supervision.


Length of workday is unpredictable. May have to work long hours and irregular hours such as evenings and weekends. Exposed to potential hazardous conditions such as robbery. Receives detailed instructions and procedures to be followed to minimize the risk. Occasional travel is required.

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